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General Terms and Conditions (including information for customers)

  1. Applicability
  2. Offers, service descriptions
  3. Order process, conclusion of the contract
  4. Prices, delivery costs
  5. Delivery, product availability
  6. Terms of payment
  7. Retention of title
  8. Licenses for digital content
  9. Copyright for digital content
  10. Product warranty, guarantee
  11. Liability
  12. Storage of the contract itself
  13. Closing remarks



1.1. The business relationship between [Wirtschaftsgemeinschaft Zoologischer Fachbetriebe GmbH (WZF), Mainzer Str. 10, 65185 Wiesbaden, Germany] (hereinafter referred to as the “vendor”) and the customer (hereinafter referred to as the “customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement.

1.2. Customer can only be an entrepreneur according to § 14 of the German Civil Code (BGB), who proves his entrepreneurial status. We do not conclude contracts in the online store with persons who are not entrepreneurs, e.g. consumers according to § 13 BGB. Since only entrepreneurs are contracting parties, § 312i paragraph 1 sentence 1 No. 1 to 3 and sentence 2 BGB is not applied; this applies in particular with regard to online ordering. Processes in the online store, which correspond or are similar to the characteristics according to § 312 paragraph 1 sentence 1 No. 1 to 3 BGB, only serve the service and do not establish any rights, which are contrary to the above exclusion.

1.3. Deviating terms and conditions of customer shall not be recognized unless the seller expressly agrees to their validity.

Offers, service descriptions

The display of products in the online shop is to be equated with an invitation to place an order and not a legally binding offer. Service descriptions included in catalogues or on the vendor’s websites are not to be equated with either a promise or a guarantee.
All offers are valid “as long as stocks last” unless otherwise stated in the respective product description. Errors excepted.

Order process, conclusion of the contract

3.1. The customer is free to select the products of their choice from the vendor’s product range and gather them together in a so-called “basket” using the [Add to basket] button. The customer can then proceed to their basket and amend their selection as required, for example by removing a product from the basket. Once they are happy with their selection the customer can proceed to the final step in the order process using the [Proceed to checkout] button.
3.2. When the customer clicks the [Place order (payment will be taken)] button they make a binding request to buy the goods currently in their basket. Prior to order placement the customer is able to view and amend their order data at any time and can also use their browser’s “Back” function to return to their basket or abort the order process. Essential entries are marked with an asterisk (*).

3.3. The vendor responds by emailing the customer an automatic confirmation of receipt; the email recapitulates the order placed by the customer and can be printed using the “Print” function (order confirmation). The automatic confirmation of receipt only documents the receipt of the customer’s order by the vendor and is not to be equated with order acceptance. A binding purchase contract is only deemed to be concluded if the vendor dispatches or hands over the product ordered to the customer within 2 days or confirms the dispatch of the product ordered within 2 days by sending the customer a second email, order confirmation or an invoice.
3.4. If the vendor offers an advance payment option the contract is deemed to be concluded at such time as the customer provides their bank details and fulfils the payment request. If, despite being due and despite the customer being sent a reminder, payment is not received by the vendor within 10 calendar days of the sending of the order confirmation, the vendor is entitled to withdraw from the contract, thus rendering the order invalid and in turn freeing the vendor from their obligation to supply. At this point the order is considered to have been brought to a conclusion with no further consequences for either the customer or the vendor. Products for which advance payment is offered can therefore be reserved for a maximum of 10 calendar days.

Prices, delivery costs

4.1. All prices indicated on the vendor’s website are net without sales tax. The customer is responsible for paying sales tax in their respective country.
4.2. The vendor charges no addiotional delivery costs for digital products.

Delivery, product availability

5.1. If the customer selects advance payment delivery will occur further to receipt of the invoice amount.
5.2. The vendor is entitled to withdraw from the contract if, at the fault of the customer, delivery of the goods fails despite three delivery attempts. Any payments already made by the customer will be refunded without delay.
5.3. The vendor is entitled to withdraw from the contract if the product ordered is not available because the vendor, through no fault of their own, has not been supplied with the product in question by their supplier. If this situation arises the vendor will inform the customer without delay and, where necessary, offer to supply them with a comparable product. If there are no comparable products available or the customer does not wish to be supplied with a comparable product the vendor will refund any payment already received to the customer without delay.
5.4. Customers are notified of delivery periods and restrictions on delivery (e.g. delivery to specific countries to the exclusion of others) on a separate webpage or in the respective product description.

Terms of payment

6.1. The customer is free to select one of the available payment types during the order process; their selection is made prior to completion of the order process. Customers are informed about available payment types on a separate webpage.
6.2. If payment on account is available payment must be made within 30 days of receipt of the goods and the corresponding invoice. Full payment must be made in advance in the case of all other payment types.
6.3. If third-party providers are commissioned to process the payment (e.g. Mollie or PayPal) the general terms and conditions operated by those providers apply.
6.4. If the due date by which payment must be made is defined as a calendar date the customer will be deemed to be in arrears as soon as they fail to comply with that due date and be liable for statutory interest on arrears.
6.5. The customer’s obligation to pay interest on arrears does not preclude the enforcement of other claims for delay-related damages by the vendor.
6.6. The customer only has the right to set-off if their counterclaims are legally valid or acknowledged by the vendor. The customer can only enforce a right of retention if their claims result from the same contractual relationship as the vendor’s claims.

Retention of title

The vendor retains the title of the goods supplied until such time as full payment has been made.

Licenses for digital content

The customer can purchase licenses for digital content against payment or free of charge and download them to end devices of his choice, e.g. eReader. For the use you need certain system requirements and playback software, e.g. ePub-Reader. Any connection costs incurred are to be paid separately by the customer to his service provider.

Copyright for digital content

9.1 Digital contents are protected by copyright. The seller does not provide the customer with ownership of the content. The customer receives the simple, non-transferable right to use the digital content offered for his own exclusive use in accordance with copyright law in the manner offered in each case.
9.2 The Customer shall be permitted to download digital content once and to copy it exclusively for his own use on his own end devices of his choice. Furthermore, it is not permitted to change the content or editorial content of digital content in any way or to use modified versions, to copy it for third parties, to make it publicly accessible or to forward it, to post it on the Internet or in other networks for payment or free of charge, to imitate it, to print it, to resell it or to use it for commercial purposes.
9.3 As far as possible, the Seller shall enable the Customer to make further downloads after the first complete download (re-downloads); however, the Customer shall have no claim to this. The Seller is entitled to change, interrupt or discontinue the possibility of further downloads at any time, temporarily or permanently. Furthermore, the seller is entitled to delete individual digital contents from a customer account of the customer, provided that there is an important reason for doing so, in particular in the case of disputes about possible infringements of rights. The possibility of deletion does not apply to digital content that is already stored in a separate location at the customer, e.g. on his PC or eReader, after it has been downloaded.
9.4 Digital content may be individually marked with digital watermarks so that the original purchaser can be identified and traced in the event of misuse. Digital content may also be protected against illegal copying via Adobe Digital Rights Management (DRM) protection. Use of this digital content is only possible via the respective Adobe ID stored on the customer’s end device(s).

Product warranty and guarantee

Without warranty: The warranty is excluded, unless the seller has fraudulently concealed defects or has given a guarantee for the condition of the goods.


11.1. The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.
11.2. The vendor is liable without restriction if damage was caused with wilful intent or gross negligence.
11.3. The vendor is also liable for minor negligence leading to the violation of fundamental obligations whose violation jeopardises the fulfilment of the contractual purpose and the violation of obligations whose fulfilment is a prerequisite for the proper performance of the contract and can normally be relied upon by the customer. In this case the vendor’s liability is nevertheless restricted to foreseeable damage typical to the type of contract involved. The vendor is not liable for minor negligence leading to the violation of obligations other than those mentioned in the previous sentences.

11.4. The above restrictions of liability do not apply to damage to life, limb or health, defects identified after the acceptance of a guarantee regarding the nature of the product or defects kept secret with wilful deceit. Liability under the terms of the German Act on Liability for Defective Products remains unaffected.
11.5. Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents

Storage of the contract itself

12.1. The customer is able to print out the contract with the aid of their browser’s print function during the last step of the order process (i.e. prior to placing their order with the vendor).
12.2. The vendor will also send the customer an order confirmation containing all order data to the email address provided by the customer. In addition, the customer will receive a copy of the vendor’s general terms and conditions (including the vendor’s cancellation policy and information on shipping costs and the vendor’s terms of shipping and payment) along with the order confirmation or upon delivery of the goods at the latest. If you have registered with our shop you can view the orders you have placed in your profile. We also store the contract in your profile but do not make it accessible on the internet.

Closing remarks

13.1 You can reach our customer service for questions, complaints and objections on weekdays from [9:00 AM] to [5:00 PM] at the telephone number [0611-4475530] and by e-mail at [info@interzoo-academy].

13.2. The legal domicile and place of fulfilment is the vendor’s headquarters insofar as the customer is a businessperson, a legal entity under public law or a special asset under public law.

13.3. The language of the contract is German.

13.4. European Commission consumer platform for Online Dispute Resolution (ODR): We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.